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Troubleshooting Mouse Issues

Check that a driver is installed.
Open Device Manager and confirm that a mouse or touchpad driver is listed.

Update the mouse driver.
You can update it through Device Manager.
Alternatively, download and install the latest driver from the manufacturer’s website.

Update Windows.
Make sure your operating system is fully up to date (instructions here).

Use the original branded charger.
For example, if you have an HP Stream, use a genuine HP Stream charger with the correct voltage and amperage (listed on the back or side of the laptop).
Using the proper charger can often fix issues like slow, jumpy, or unresponsive mice.

Test the mouse with and without the charger connected.
Sometimes, issues appear only when the device is charging.
A swollen or expanding battery can also affect mouse performance. Always try using the correct genuine charger before considering a battery replacement.